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San Francisco, CA (PRWEB) January 26, 2012
Cyara Solutions, a pioneer of the premise and cloud solutions for next-generation simulation, testing and control of interactive voice response (IVR) systems and contact center applications, today announced that Thirty-One Gifts, an Ohio-based company that sells products direct sales of fashion and organizational Cyara solution suite to ensure the correct implementation and updating of its new platform, SIP-based contact center routing been implemented.
more than 80,000 independent consultants to call the contact center for the service of web-based customer orders, resulting in huge end of the month and seasonal peaks in call volumes. Critical to the success of the business is to provide advisors and representatives are not busy signals when calling for support. Due to the enormous growth of the company, IVR port capacity has been expanded and a new SIP-based contact center routing platform has been used; Cyara was used to test and load the new infrastructure platform for validation.
? Make sure that the interviews were conducted successfully and we had no voice degradation was the point of testing? Chuck says Sunker, Director of Systems Consultant at thirty-one support. During the test phase, the company has found only half of their port capacity was operational due to a configuration problem between their switch and carrier.
Just three days after implementation, thirty-exceeding the pre-test features doors with end-of-the calls per month, which would have to get busy signals consultants, are not identified and corrected the problem, says Sunker .
? I would say without a doubt after the first load test, 50 percent if you found port capacity restraints, it was immediately justified to me that this is a great investment? Sunker says. ? We certainly found things that would not have found without Cyara up.?
Cyara? s automated load test is also capable of 31 errors in the logic and routing to identify changes that have improved their calls per second metric Sunker he says. ? Cyara was very friendly, had an attractive price and gave us the control we needed in running our own testing scenarios.?
Cyara Solution Suite provides a full suite of products for testing speech-enabled IVR and contact centers from initial deployment through subsequent changes, fine-tuning in progress in the production of system operation and exemplary customer experience guarantee.
? Provide home-based sales consultants receive telephone support and care they need is critical to the success of a direct sales company and Thirty-One? says Alok Kulkarni, CEO of Cyara. ? We are very satisfied 31 Gifts Cyara has chosen our solution and that contributes to their ability to provide excellent customer service to their hardworking consultants? Kulkarni says.
About
Cyara Solutions
Cyara Solutions helps Fortune 500 companies around the world to redefine their customer service through better contact center experience. Cyara is a pioneer in next-generation premise and cloud-based solutions for simulation, testing and monitoring IVR, Voice Biometrics, outbound dialer, redial and voice contact center. Cyara performs automatic load and functional testing and production monitoring of contact center infrastructure and application components, testing companies? End-to-end contact center agent and customer experience in a repeatable, automatic mode. Cyara provides a copy of the operating system call to emulate live, or live without preventing customers or agents.
For more information please
http://www.cyarasolutions.com and connect with Cyara on LinkedIn.
Over thirty-one
Gifts
Thirty-One is one of the fastest growing direct sales company in the country and is the mark No 1 direct selling exclusive bags, stylish and practical, fashion accessories, bags, and organizational solutions. From the model of direct selling party plan, Thirty-One offers exclusive products for the home and a woman? S busy lifestyle? all of which are available through a 31 Independent Consultant in the area. Thirty-One is based in Columbus, OH. For more information, visit http://www.thirtyonegifts.com.
? 2011 Cyara Solutions. All rights reserved. Cyara solutions logo and the names and marks associated with Cyara Solutions products are trademarks and / or service marks of Cyara solutions and are registered and / or common law in the United States and elsewhere. All other trademarks are the property of their respective owners.
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